Privacy policy

Last updated 24 October 2026

This policy explains what personal information Lakhira Studio collects, how we use it, who we share it with, and how you can ask us to delete it. It covers our website lakhira.com, our WhatsApp Business account, and our Instagram and Facebook accounts, including the Meta tools we use to manage messages and content on them.

What we collect

• WhatsApp: your phone number, your WhatsApp profile name, and the messages, photos and files you send us.
• Instagram and Facebook: your username and profile name, the messages you send to our accounts, and your comments on or mentions of our posts.
• Orders: when you order from us, your name, delivery address, phone number and the items you order, and the payment confirmation your bank or payment app shares with us (such as the payer name and transaction reference).
• Website visits: the website has no sign-up form, no analytics and no advertising trackers. Our hosting and security provider, Cloudflare, processes technical data such as your IP address and browser type to deliver the site and protect it from abuse. The site's fonts load from Google Fonts, so your browser also connects to Google.

We never ask for card numbers, UPI PINs, OTPs or passwords. Do not share them with anyone who claims to be Lakhira Studio.

How we use it

• To reply to your messages and help you choose products.
• To prepare, ship and support your orders.
• To issue GST invoices and keep the business records Indian law requires.
• To manage our own Instagram and Facebook accounts, including replying to comments and messages.
• To prevent fraud and misuse.

We send offers on WhatsApp only to people who have agreed to receive them, and we stop as soon as you ask us to. We do not sell your personal information.

Information we receive through Meta

Our Meta app connects our own WhatsApp Business account and our Instagram and Facebook accounts to Meta's tools. Through it we receive only the messages you send to our accounts, comments and mentions on our posts, and the name and username Meta includes with them. We use this information only for the purposes listed above, and we delete it when you ask (see Delete your data). Our app does not offer Facebook Login and does not read your friends list, your own posts or any other account information. If we show posts from our Instagram or Facebook accounts on our website, those posts load from Meta, and Meta handles that data under its own policy.

Who we share it with

• Meta Platforms (WhatsApp, Instagram, Facebook), whose services carry our conversations.
• Courier and delivery partners, who receive your name, address and phone number to deliver your order.
• Banks and payment providers you pay through, to receive and confirm your payment.
• Cloudflare and our hosting provider, which run our website.
• Government authorities, when the law requires it.

Some of these providers store and process information outside India, for example on Meta's and Cloudflare's servers and on our website server in Canada.

How long we keep it

We keep messages and order details for as long as we need them to help you and to handle your order and any later questions about it. We keep invoices and accounts for the period Indian tax law requires. After that we delete them.

Your choices

You can ask us to show you the personal information we hold about you, correct it, delete it, or stop sending you offers. You can also withdraw any consent you gave us. Send the request on WhatsApp or by post using the details above. We reply within 30 days. To delete your information, follow the steps on Delete your data.

For questions or complaints about your personal information, contact Yash Choudhary, the proprietor, at the WhatsApp number or address above. If you are not satisfied with our answer, you may also be able to complain to the Data Protection Board of India.

Children

Our shop is meant for adults. If you are under 18, please ask a parent or guardian to contact us. If a child has sent us personal information, contact us and we will delete it.

Security

Only the people who run Lakhira Studio can see your information, and we use the security features of the services we rely on. No system is completely secure, so we cannot promise that information will never be lost or misused, but we will tell you if a problem affects your information.

Changes to this policy

When we change how we handle personal information, for example when our online store opens, we will update this page and the date at the top.