Terms of service

Last updated 24 October 2026

These terms apply when you use our website lakhira.com, message our WhatsApp, Instagram or Facebook accounts, or order from us. By doing any of these, you agree to them.

Our products

• Lakhira Studio sells fashion jewellery and watches made of 316L stainless steel, with gold-tone or silver-tone finishes. They are not solid gold or silver and are not hallmarked.
• Stones on our jewellery are not diamonds or precious gemstones.
• Product photos are styled images of the design you order. Colour and shine can look slightly different on different screens and in different light.
• To keep the finish, keep pieces away from perfume, lotions, chemicals and water, and store them dry.

Orders and prices

• Until our online store opens, you order by messaging us on WhatsApp.
• Prices are in Indian rupees. Before you pay, we confirm in the chat the items, their availability, any delivery charge and the total amount, including taxes.
• Your order is confirmed when we have received your full payment and confirmed the order in the chat.
• We may decline or cancel an order, for example when a piece is out of stock or a price was shown wrongly. If you have already paid, we refund the full amount.
• We issue a GST invoice for every order.
• If you are under 18, a parent or guardian must place the order for you.

Payment

We tell you the available payment methods in the chat. We never ask for card numbers, UPI PINs, OTPs or passwords. Do not share them with anyone who claims to be Lakhira Studio.

Delivery

We send orders through courier partners to the address you give us. Please check that it is complete and correct. Any delivery time we give you is an estimate.

Returns, exchanges and refunds

We will publish our full return, exchange and refund policy on this page before our online store opens. Until then, we tell you these terms in the chat before you pay.

If your order arrives damaged, defective or different from what you ordered, message us on WhatsApp as soon as you can, with photos or a video of the package and the product. We will repair, replace or refund it as Indian consumer law requires.

Messages and offers

When you message us on WhatsApp, Instagram or Facebook, Meta's own terms also apply to your use of those services. We send offers only to people who have agreed to receive them, and we stop when you ask us to. Our privacy policy explains how we handle your information.

Our content

Our name, logo, photos and text belong to Lakhira Studio or are used with permission. Do not copy or reuse them without our written permission. Do not misuse the website, for example by trying to break into it or overload it.

Responsibility

Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Apart from those rights, our total responsibility for an order is limited to the amount you paid for it.

Complaints and grievance officer

If you have a complaint, contact our grievance officer, Yash Choudhary, at the WhatsApp number or address above. We acknowledge complaints within 48 hours and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Law and courts

These terms are governed by the laws of India. Courts in Jaipur, Rajasthan, have jurisdiction, without affecting your right to complain to a consumer commission.

Changes to these terms

When we change these terms, for example when our online store opens, we will update this page and the date at the top. The terms in force when you place an order apply to that order.